Terms & Conditions
Welcome to alkyline, we hope you keep visiting again and again! These Terms & Conditions outline the rules and regulations for the use of alkyline.com.
alkyline is the trading name of alkyline LLC and is located in Chicago, Il. By using this website we assume you accept these terms and conditions in full.
alkyline LLC has the right to update and amend the Terms & Conditions. Update - [11/30/22]
Shipping & Returns Policy
alkyline will use a third party to ship items, such as USPS, or whichever shipping company will deliver your goods in the safest, most cost-effective manner. The shipping cost will be fixed on the website at the time of purchase, however, may be updated to accommodate a shift in pricing from the third party used. If delivery is required outside of the United States, there may be additional charges for you to cover import duties and taxes, as we have no control over the charges we are subjected to.
If the item is stocked in our studio, we will package and send for shipping within 5 days of order placement. In the chance the item is not available in the studio, please allow 14-21 days to be sent (in the case of 3 items or less, and if the materials are available to fulfill your order). You will receive email communication from us letting you know the status of your item. We strive to get your goods to you as soon as possible, but cannot accept liability of unforeseen courier issues. alkyline is not responsible for any delays or lost or stolen items in the shipping process once your package is in the hands of the delivery service. It will be your responsibility to work with the delivery service in such situations.
Returns are only accepted if they fit certain criteria. Please read the description of the item to understand the fit and sizing of each item on alkyline.com. We do not accept returns for a fit issue, but may exchange the for a different size (if available). In the instance that quality is the reason for your return, please send an email to firstname.lastname@example.org informing us of the issue and how we could make it right for you. We will try our very best to do so. Shipping and handling charges to send back to the alkyline studio are the customer's responsibility.
Purchasing & Availability
Placing an order through alkyline.com is your acknowledgement of your understanding of the Terms & Conditions on this page.
Before an order is accepted through alkyline.com, we must receive payment in full for the price of the item. Your order will be confirmed via the email you provided during checkout on the website payment form.
Our items are offered in limited quantities. We do our very best to update our website to show accurate availability, however, if you place an order for an out of stock item, you will receive an email detailing from alkyline detailing next steps. If our studio has readily available materials to create your item, it will be made and sent to shipping within 14-21 days. If there is no material to create your order, you will be given a full refund.
alkyline reserves the right to change the price of an item before you place an order, and we will inform you in the off chance that the actual price is higher than stated in your order, in which you may decide to cancel that order in that instance only. Prices on alkyline's online store are presented in USD ($). They are inclusive of all sales tax. The total purchase price (including tax) of the item through the online store are shown in the shopping cart/check out page, along with applicable shipping charges.
At the time of your purchase, you must make complete payment for the goods to complete the order. The price required of your payment is listed on the website on the date and time of your order.
We very often update our products offered. alkyline products are thoughtfully described in the product description and we take special care to present them as accurately as possible through images and words. There may be slight variations between viewing an item in person, and that of viewing an item on a computer. We cannot be held responsible for variations caused by your computer system, browser, or software in which you choose to view the item presented online. If you feel an item you have received does not match the description listed in the online store, please send an email to email@example.com to see if we can mitigate any potential issues. A return can only be processed in terms of accuracy if the item you receive does not match the description presented in the online store.
alkyline Ownership of Rights
All rights in this website, alkyline.com, are owned by alkyline LLC. You may not copy, modify, distribute, or use content from alkyline.com without the permission of alkyline LLC.